As a health care business, we have always maintained strict hygiene standards at all times. At the beginning of the pandemic, we added PPE and 15-minute room-airing between patients to our sanitising routine, to ensure protection from airborne viruses. Our clients, patients and staff tell us that this makes them feel safe and comfortable. We are keeping all our current protective measures in place to keep everyone, including more vulnerable people, safe. This is consistent with other health and social care settings.